Raising a Concern
All staff at Wilburton Primary School work hard to help children feel safe, be happy and make good progress. We try to make decisions in the best interests of all children.
However, there may be occasions when we get things wrong. If you would like to help us improve our procedures, or have a concern, we want you to let us know.
The best way of doing this is to make an appointment to see your child's teacher after school. You can do this via the School Office. If the issue is more general, or you do not feel it has been resolved by the class teacher, please arrange to see Mr Aston.
We believe the best way of resolving concerns is through discussion. Therefore school staff will not provide lengthy written replies to letters or emails: concerns may be made by email through the school office and these will usually be briefly responded to within two working days. If questions or concerns remain then please make an appointment with us to discuss them.
A leaflet for parents on responding to your concerns has been produced by the Local Authority and is below.
If you are not satisfied with the outcome of the informal stage, you can access the formal complaints procedure. You can find this in the policies section of our website. Please note that the formal complaints prodecure cannot normally be accessed unless the headteacher has first been given the opportunity to discuss the matter with the complainant, either by telephone, or preferably, in person.
If your child has special educational needs or a disability
If you have concerns about the support the school is providing, please contact your child's teacher in the first instance; they will then refer you to the SENDCo (Cath White), if they feel it is appropriate.